Processing

Once your order is confirmed. we will prepare your items for shipping. Items may take 3-5 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible. As the product needs to be customized. some items may require more than 15 days of processing time.

Shipping

Important Note

When express shipping was chosen. Fill in specific address information(including street/block. name. phone number).

Delivery times vary depending on your shipping destination:

Regular express:

Regular express delivery to the US. UK. France. Germany. Australia. and other European and American countries takes 10-15 business days.

For other countries and remote areas. it may take more than 15 business days.

Standard Express:

It usually takes 3 to 8 business days.

Important Note: Affected by Covid-19. there will be some delay on the delivery

Order Processing Time:

Usually. it takes around 3 to 5 business days to process your order.

But for custom-made items. it may take more than 15 days.

Order Status

Once your order is placed. we will update you on your order status by email.

Order Confirmation

Immediately after your order is placed. an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.

Shipping Confirmation

Once your order is shipped. you will receive a Shipping Confirmation email. letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package. simply click on the link provided. Please note that sometimes it takes the shipping company 24 hours to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items. they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment.

Shipping Cost

Regular Shipping: 

$8.99 for an order. Free Shipping Over $99. 

Standard Express:

$38 for an order. Free Shipping Over $250

TAXES. DUTIES. TARIFFS

lotstrends.com can not be held responsible for any additional charges such as taxes. duties. tariffs. or brokerage fees that may apply to international orders. Normally we would mark the parcel in low value to avoid the duty. but in different countries. the policy is different. hence to find out which if any of these may apply. please contact your local government.

For Defective Items or Packages:

If you find item received defective. including :

     1. Wrong color size. fabric. or pattern.

     2. Not as described.

     3. Package broken when you receive it.

     4. item stained or damaged

Please contact us for a return or exchange. We will cover the shipping fee.

Exchange An Order(Item):

     1. Please contact us via email for an exchange: service@lotstrends.com

     2. We will provide you with the exchange address.

     3. Please ship the item/order back to us at the address provided.

     4. Please provide the tracking number.

We ship the new item after we receive the package.

Please feel free to contact me if you need more help: 

Email: service@lotstrends.com

All emails will be replied to within 24 to 48 hours. 

Return Address

Street Address: G. 2nd Floor. Building 1. Zhongjun. Pengcheng. Shajing Street. Baoan District. Shenzhen
City: Shenzhen
Zip code: 518100
Province: Guangdong
Country: China

If the return is caused by the consumer. consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons. the goods received are damaged or not correct. and the consumer is not required to bear the shipping fee for this reason.